Returns & Refunds

At Masonic Man, we want you to love your purchase. If you're not completely satisfied, we offer a hassle-free 30-day return policy.

How to Return an Item

Eligibility:

• Returns are accepted within 30 days of purchase.
• Items must be unused, in original packaging, and in the same condition as received.
• Personalised or customised items cannot be returned unless they arrive damaged or defective.

Return Process:

1. Contact our customer support team within 30 days via [email@example.com] or through our online contact form.
2. Provide your order number and a brief reason for the return.
3. We’ll send you detailed return instructions and, if applicable, a return shipping label.

Return Shipping:

• If we made an error (e.g., incorrect, defective, or damaged item), we’ll cover the return shipping.
• If returning for other reasons (e.g., change of mind, wrong size), you’ll need to cover the return shipping costs.
• We recommend using a trackable shipping method to ensure safe delivery.

Refunds & Exchanges

Refunds:

• Once we receive and inspect your return, we’ll email you with an update.
• If approved, refunds will be processed to your original payment method.
• Refunds may take a few business days to appear, depending on your bank.

Exchanges:

• We do not offer direct exchanges.
• If you’d like a different item, simply return your order and place a new one.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately.
• We will arrange a replacement or provide further assistance.

⚠ Note: This policy applies only to purchases made through our website. If you purchased from a third-party retailer, please refer to their return policy.

💬 Need Help?
Our team is here to assist! Contact us anytime if you have questions.