Returns

Return Policy We want you to be completely satisfied with your purchase from MasonicMan. If for any reason you are not, we offer a hassle-free return policy. Please read the following guidelines and instructions to initiate a return: Return Eligibility: You may return your item(s) within 30 days from the date of purchase.

The item(s) must be unused, in its original packaging, and in the same condition as when you received them. Personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.

Return Process: To initiate a return, please follow these steps: Contact our customer support team within 30 days of receiving your order. You can reach us by email at [email protected] or through our online contact form on the website. Provide your order number and a brief description of the reason for the return.

Our customer support team will provide you with detailed return instructions and a return shipping label, if applicable. Return Shipping: If the return is a result of our error (e.g., incorrect item shipped, defective or damaged product), we will provide a prepaid return shipping label. If the return is not a result of our error (e.g., change of mind, wrong size ordered), the customer will be responsible for the return shipping costs.

We recommend using a trackable shipping method to ensure the safe and timely arrival of your return. Please retain the shipping receipt for reference. Refund Process: Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, a refund will be processed to the original payment method within a reasonable timeframe.

Please note that the refund may take a few business days to reflect on your account, depending on your financial institution. Exchanges: Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide further instructions to resolve the issue promptly. Please note that our return policy applies only to purchases made directly through the MasonicMan website. If you purchased our products from a third-party retailer, please consult their return policy for assistance.

If you have any further questions or need clarification regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for shopping with MasonicMan. We appreciate your business!